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COOKIES POLICY

Access to this Website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each User—on the various devices they may use to browse—so that the server remembers certain information that only the server that implemented it will read later. Cookies facilitate navigation, make it more user-friendly, and do not damage the browsing device.

Cookies are automatic procedures for collecting information regarding the preferences determined by the User during their visit to the Website to recognize them as a User and personalize their experience and use of the Website. They can also, for example, help identify and resolve errors.

The information collected through cookies may include the date and time of visits to the Website, the pages viewed, the time spent on the Website, and the sites visited just before and after it. However, no cookie allows this to be connected to the User’s phone number or any other means of personal contact. No cookie can extract information from the User’s hard drive or steal personal information. The only way that the User’s private information becomes part of the cookie file is if the User personally gives that information to the server.

Cookies that allow identifying a person are considered personal data. Therefore, the Privacy Policy described above will apply to them. In this regard, the use of these will require the User’s consent. This consent will be communicated, based on a genuine choice, provided through an affirmative and positive decision, before the initial processing, removable, and documented.

Disable, reject, and delete cookies

The User can disable, reject, and delete cookies—totally or partially—installed on their device through the settings of their browser (including, for example, Chrome, Firefox, Safari, Explorer). In this regard, the procedures for rejecting and deleting cookies may differ from one Internet browser to another. Consequently, the User must refer to the instructions provided by the Internet browser they are using. If the use of cookies is rejected—totally or partially—the User may continue to use the Website, although the use of some of its features may be limited.

Privacy Policy

Damià Fábregas informs you about his Privacy Policy regarding the treatment and protection of the personal data of users and clients that may be collected through browsing or contracting services via the website www.taximaresme.net.

In this regard, the Owner guarantees compliance with the current regulations on the protection of personal data, reflected in the Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD GDD). It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons (GDPR).

Using the website implies acceptance of this Privacy Policy and the conditions included in the Legal Notice.

Identity of the Data Controller

• Owner: Damià Fábregas
• NIF/CIF: 38817230S
• Email: info@taximaresme.net
• Website: www.taximaresme.net

Principles applied in data processing

In processing your personal data, the Owner will apply the following principles that comply with the requirements of the new European data protection regulation:

• Principle of lawfulness, fairness, and transparency: The Owner will always require consent for processing your personal data for one or more specific purposes, which will be previously informed with absolute transparency.
• Principle of data minimization: The Owner will request only the data strictly necessary for the purpose or purposes for which it is requested.
• Principle of limitation of storage period: The data will be kept only for the time necessary for the purposes of the processing. The Owner will inform you of the corresponding retention period based on the purpose. In the case of subscriptions, the Owner will periodically review the lists and delete those records inactive for a considerable time.
• Principle of integrity and confidentiality: Your data will be treated in such a way as to ensure its security, confidentiality, and integrity. You should know that the Owner takes the necessary precautions to prevent unauthorized access or misuse of the data of its users by third parties.

Obtaining personal data

To browse www.taximaresme.net, it is not necessary to provide any personal data. The cases in which you do provide your personal data are as follows:

• When contacting through the contact forms or sending an email.

Your rights

The Owner informs you that regarding your personal data, you have the right to:

• Request access to stored data.
• Request a correction or cancellation.
• Request the limitation of its processing.
• Oppose the processing.
• Request the portability of your data.

The exercise of these rights is personal and must therefore be exercised directly by the interested party, requesting it directly from the Owner, meaning that any client, subscriber, or collaborator who has provided their data at any time can contact the Owner and request information about the data stored and how it was obtained, request the correction of the data, request the portability of their personal data, oppose the processing, limit its use, or request the cancellation of such data in the Owner’s files.

To exercise your rights of access, rectification, cancellation, portability, and opposition, you need to send an email to taxifabregas@hotmail.com along with valid proof in law, such as a photocopy of your ID card or equivalent.

You have the right to effective judicial protection and to file a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if you consider that the processing of personal data concerning you violates the Regulation.

Purpose of processing personal data

When you connect to the website to send an email to the Owner, subscribe to their newsletter, or make a contract, you are providing personal information for which the Owner is responsible. This information may include personal data such as your IP address, name, surname, physical address, email address, phone number, and other information. By providing this information, you give your consent for your information to be collected, used, managed, and stored by superadmin.es only as described in the Legal Notice and this Privacy Policy.

Other purposes for which the Owner processes your personal data are:

• To ensure compliance with the conditions set out in the Legal Notice and applicable law. This may include developing tools and algorithms that help the website guarantee the confidentiality of the personal data it collects.
• To support and improve the services offered by this website.
• To analyze browsing. The Owner collects other non-identifiable data obtained through the use of cookies that are downloaded to your computer when you browse the website, whose characteristics and purpose are detailed in the Cookie Policy.
• To manage social networks. The Owner has a presence on social networks. If you become a follower on the social networks of the Owner, the processing of personal data will be governed by this section, as well as by the terms of use, privacy policies, and access regulations that belong to the social network applicable in each case and that you have previously accepted.

Security of personal data

To protect your personal data, the Owner takes all reasonable precautions and follows the best practices of the industry to avoid its loss, misuse, improper access, disclosure, alteration, or destruction.

The website is hosted at www.piensasolutions.com. The security of your data is guaranteed since they take all necessary security measures for it. You can consult their privacy policy for more information.

Content from other websites

Pages on this website may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves exactly as if you had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking code, and monitor your interaction using this code.

Cookie Policy

For this website to function properly, it needs to use cookies, which is information stored in your web browser.

On the Cookie Policy page, you can consult all the information regarding the collection, purpose, and treatment of cookies.

Legal basis for data processing

The legal basis for the processing of your data is consent.

To contact the Owner, subscribe to a newsletter, or make comments on this website, you must accept this Privacy Policy.

Categories of personal data

The categories of personal data that the Owner processes are:

• Identification data.

Retention of personal data

The personal data you provide to the Owner will be retained until you request its deletion.

Recipients of personal data

Google Analytics is a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). You can find more information at: https://analytics.google.com Google Analytics uses “cookies,” which are text files placed on your computer, to help the Owner analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted to and stored by Google on servers in the United States.

You can also see a list of the types of cookies used by Google and its partners and all information regarding their use of advertising cookies.

Web Browsing

When browsing www.taximaresme.net, non-identifiable data can be collected, which may include IP addresses, geolocation, a record of how services and sites are used, browsing habits, and other data that cannot be used to identify you.

The website uses the following third-party analysis services:

• Google Analytics
• DoubleClick by Google

The Owner uses the information obtained to obtain statistical data, analyze trends, administer the site, study browsing patterns, and gather demographic information.

Accuracy and truthfulness of personal data

You agree that the data provided to the Owner is correct, complete, accurate, and current, as well as to keep it properly updated.

As a user of the website, you are solely responsible for the accuracy and correctness of the data you submit to the site, exonerating the Owner from any responsibility in this regard.

Acceptance and consent

As a user of the website, you declare to have been informed of the conditions on the protection of personal data, you accept and consent to the processing of the same by the Owner in the manner and for the purposes indicated in this Privacy Policy.

Revocability

To exercise your rights of access, rectification, cancellation, portability, and opposition, you need to send an email to info@taximaresme.net along with valid proof in law, such as a photocopy of your ID card or equivalent.

The exercise of your rights does not include any data that the Owner is obliged to keep for administrative, legal, or security purposes.

Changes to the Privacy Policy

The Owner reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence, as well as to industry practices.

These policies will be in effect until modified by others duly published.

Identification and Ownership

In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the Owner provides their identification details.

Owner: Damià Fábrega

NIF: 38817230

Email: info@taximaresme.net

Website: www.taximaresme.net

Purpose

The purpose of the website www.taximaresme.net is to facilitate contact for individuals who need to hire taxi services.

Terms of Use

Using the website grants you the status of User, and implies full acceptance of all the clauses and conditions of use included in the pages:

Legal Notice

Privacy Policy

Cookie Policy

If you do not agree with each and every one of these clauses and conditions, refrain from using this website.

Access to this website does not imply, in any way, the beginning of a commercial relationship with the Owner.

Through this website, the Owner provides access to and use of various content that the Owner or their collaborators have published via the Internet.

To this effect, you are obliged and committed NOT to use any of the content of the website for illegal purposes or effects, prohibited in this Legal Notice or by the current legislation, harmful to the rights and interests of third parties, or in any way that may damage, disable, overload, deteriorate or impede the normal use of the content, computer equipment or documents, files and all kinds of content stored on any computer equipment owned or contracted by the Owner, other users, or any Internet user.

Comments (Optional)

The Owner reserves the right to remove any comments that violate current legislation, harm the rights or interests of third parties, or which, in their judgment, are not suitable for publication.

The Owner is not responsible for the opinions expressed by users through the comment system, social networks, or other participation tools, as provided for in the applicable regulations.

Age Requirement

You must be at least 18 years old to use the services offered by the Owner or the legal age required in your country to register on the website or use it. If you reside in a country not part of the European Region, you must be at least 13 years old to use the website or the legal age required in your country to register on the website or use it.

In addition to having the minimum age required to use the website under applicable law, if you are not old enough to accept our conditions in your country, your parent, guardian, or custodian must accept our conditions on your behalf.

Security Measures

The personal data you provide to the Owner may be stored in automated or non-automated databases, whose ownership corresponds exclusively to the Owner, who assumes all the technical, organizational, and security measures that guarantee the confidentiality, integrity, and quality of the information contained therein in accordance with the provisions of current data protection regulations.

However, you should be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, the Owner cannot guarantee the absence of viruses or other elements that may cause alterations in the User’s computer systems (software and hardware) or in their electronic documents and files contained therein, although the Owner puts all necessary means and takes appropriate security measures to avoid the presence of these harmful elements.

Personal Data

You can consult all the information related to the processing of personal data collected by the Owner on the Privacy Policy page.

Content

The Owner has obtained the information, multimedia content, and materials included on the website from sources they consider reliable, but while they have taken all reasonable measures to ensure that the information contained is correct, the Owner does not guarantee that it is accurate, complete, or updated. The Owner expressly disclaims any responsibility for errors or omissions in the information contained on the pages of this website.

It is prohibited to transmit or send through the website any illegal or illicit content, computer viruses, or messages that, in general, affect or violate the rights of the Owner or third parties.

The contents of the website are for informational purposes only and under no circumstances should they be used or considered as an offer of sale, a solicitation of an offer to buy, or a recommendation to carry out any other transaction unless expressly stated.

The Owner reserves the right to modify, suspend, cancel, or restrict the content of the website, links, or information obtained through the website, without prior notice.

The Owner is not responsible for any damages that may arise from the use of the information on the website or from the content on the Owner’s social networks.

Cookie Policy

On the Cookie Policy page, you can consult all the information related to the collection and processing of cookies.

The Owner only obtains and retains the following information about visitors to the website:

The domain name of the provider (PSI) and/or IP address that gives them access to the network.

The date and time of access to the website.

The Internet address of the link leading to the website.

The number of daily visitors to each section.

The information obtained is completely anonymous, and in no case can it be associated with a specific and identified User.

Links to Other Websites

The Owner may provide access to third-party websites through links to inform about the existence of other sources of information on the Internet where you can expand the data offered on the website.

These links to other websites do not imply, in any case, a suggestion or recommendation for you to visit the destination web pages, which are beyond the control of the Owner, so the Owner is not responsible for the content of the linked websites or the result you obtain by following the links.

Similarly, the Owner is not responsible for the links located on the linked websites to which they provide access.

The establishment of the link does not imply in any case the existence of relations between the Owner and the owner of the site where the link is established, nor the acceptance or approval by the Owner of its contents or services.

If you access an external website from a link found on the website, you should read the other website’s own privacy policy, which may be different from this website’s.

Affiliate Links and Sponsored Ads

The website offers sponsored content, advertisements, and/or affiliate links.

The information that appears in these affiliate links or inserted ads is provided by the advertisers themselves, so the Owner is not responsible for any inaccuracies or errors that the ads may contain, nor does it guarantee in any way the experience, integrity, or responsibility of the advertisers or the quality of their products and/or services.

Intellectual and Industrial Property

All rights reserved.

Access to this website is subject to the following conditions: reproduction, permanent storage, and dissemination of the contents or any other use for public or commercial purposes is expressly prohibited without the prior express written consent of the Owner.

Limitation of Liability

The information and services included or available through this website may include inaccuracies or typographical errors. Periodically the Owner incorporates improvements and/or changes to the information contained and/or the Services that they can introduce at any time.

The Owner does not declare or guarantee that the services or contents will be uninterrupted or free of errors, that the defects will be corrected, or that the service or the server that makes it available are free of viruses or other harmful components without prejudice to the Owner making every effort to avoid this type of incident.

The Owner declines any responsibility in the event of interruptions or malfunction of the Services or content offered on the Internet, whatever their cause. Likewise, the Owner is not responsible for network outages, business losses as a result of such outages, temporary suspensions of the electrical power supply, or any other type of indirect damage that may be caused by causes beyond the control of the Owner.

Before making decisions and/or actions based on the information included on the website, the Owner recommends checking and contrasting the information received with other sources.

Right of Exclusion

The Owner reserves the right to deny or withdraw access to the website and the services offered without prior notice, on their own initiative or that of a third party, to those users who fail to comply with any of the conditions of this Legal Notice.

Jurisdiction

This Legal Notice is governed entirely by Spanish legislation.

As long as there is no regulation that obliges otherwise, for any questions that may arise regarding the interpretation, application, and compliance with this Legal Notice, as well as claims that may arise from its use, the parties agree to submit to the Judges and Courts of the province of Catalonia, expressly waiving any other jurisdiction that may correspond to them.

Contact

If you have any questions about these Legal Conditions or want to make any comments about this website, you can send an email to the email address provided.

My Personal Experience on the Parc Güell Route

It was a busy June morning. I had already dropped off several clients, and after leaving the last passenger at their destination, I turned the taxi back into traffic and received a new call. This time it was about a bus that had broken down, and apparently, the replacement bus was going to take a long time to arrive.

When I arrived at the location, I saw two more taxis in front of me picking up teenagers getting off the bus to take them to Parc Güell. I thought it would be an interesting story to tell, as it’s not every day you go on a class trip in several taxis.

The police were managing the traffic to ensure the taxis could merge without any issues, and the bus driver was on the side talking on his mobile phone. He looked quite upset about the situation; he probably wasn’t hearing what he wanted to.

Finally, it was my turn, and eight young people got into my Mercedes Benz Vito. They were laughing, finding the situation amusing, and barely paid any attention to me during the trip. They were talking about their own things and mostly laughing. Upon arriving at Parc Güell, the same scene we had seen before unfolded: several taxis dropping off the young people as close as possible to ensure their safety.

I often make trips to Isla Fantasía, where I usually take families and groups of young people, so I’m very accustomed to loud conversations and laughter in the taxi. It’s nice to see people so happy, so I try not to interrupt and just do my job, which is to get them to their destination as quickly and safely as possible.

When it was my turn, they got out, said goodbye, and quickly joined the rest of their classmates and teachers, who were doing a headcount to ensure all twenty students had arrived.

I stood there for a moment, observing the scene, until my phone rang again, reminding me that I had to get back to work. A woman who had suffered a stroke urgently needed to be taken to the hospital. Her husband, a long-time client of ours who I have great affection for, called me. I suggested he call an ambulance, but he insisted I come quickly and not argue.

In that situation, I started the vehicle and contacted my colleagues to see if any of them were closer to the lady than I was, but everyone was quite far from the area, and one even had his vehicle reserved for a tourist route. So, given the situation, I had to focus and think about how to get there as quickly as possible.

In that situation, I started the vehicle and contacted my colleagues to see if any of them were closer

When I arrived, obviously, no one was waiting on the street. I assumed they were still inside, so I took my phone and called back to let them know I was downstairs. Mr. Josep, who I’ve known for many years, as I mentioned, asked me to come up and help him bring his wife down, who was in a wheelchair. So, I went to the door, they quickly let me in, I pressed the elevator button to go up to the fourth floor, and rang the doorbell several times until Mr. Josep opened. I could see the great concern on his face, understandably.

I entered the apartment with prior permission and went to the living room. There was Mr. Josep, pacing around looking for both his wallet and his wife’s bag. Right next to the sofa was Mrs. Carme, serious, not saying a word, but breathing normally, which reassured me. As I headed toward the door with Mrs. Carme, I noticed the keys, wallet, and bag on a small piece of furniture.

“They’re here, Josep!” He quickly came over, grabbed everything, stuffed it into his pants pockets, and slung the bag over one shoulder.

They took the elevator while I ran down the stairs. I don’t have extensive medical knowledge, but I’m very aware that every second counts during a stroke. So, I helped them out of the building and we headed to the taxi parked nearby. We helped Mrs. Carme into the car, folded the wheelchair, and put it in the trunk. Mr. Josep, worried, held his wife’s hand and repeatedly assured her everything would be fine. It was the first time something like this had happened to him. The hospital wasn’t far from their home.

We arrived, and I quickly went to inform the staff of the situation. Several orderlies came out to help Mrs. Carme into a wheelchair. Mr. Josep followed closely behind.

I sat in the taxi, received a call from a colleague asking if I had arrived at the hospital. I explained the crazy day I was having, started the car, and continued with the remaining services for the day, which were much calmer.

A few days later, I called Josep. He was glad to hear my voice. I didn’t even need to ask; he quickly explained that his wife was doing much better, though the scare hadn’t left him yet.

It’s an experience that makes me happy because many things happened on the same day, and everything was resolved satisfactorily, which is what counts in the end. We love being able to take people to their destinations in our taxis.

My Experience on the Vilassar Route

We were emerging from the pandemic, and safety measures were slowly being relaxed. Both inside our taxis and outside of them, we adhered to anti-COVID safety norms to ensure the safety of anyone who wanted to use our vehicles.

In the afternoon, I received a call from a young woman who was using hands-free so her partner could also hear the conversation. She sounded very determined and knew what she wanted to tell me but wasn’t sure if we provided that kind of service: taking them to their wedding.

I replied that, of course, I could take them on their wedding day in one of our taxis, whichever they liked best, as once the vehicle was reserved, it would be at their disposal for the hours they booked it. She sounded very excited, and I could hear her partner celebrating in the background. These were difficult times; for them, their joy at that moment was in gradually checking off their to-do list, and it seemed that the vehicle issue was resolved. I grabbed a notebook nearby to jot down all the important details she was about to share with me:

• Five guests, including both the godfather and the godmother.
• Only one child, a one-year-old, so they needed a safety seat.
• They wanted to reserve two cars: a Mercedes Benz Vito for the guests and a Tesla Model S for the couple.
• The day before, they would give me a box of flowers to decorate the door handles of both vehicles.
• The reservation would be from nine in the morning until five in the afternoon, as they were only having a family lunch without much more celebration.
• Once dropped off at the restaurant at twelve, the Tesla Model S taxi could leave since the return trip to their homes would be in the Mercedes Benz Vito, which comfortably fit the eight passengers.

I noted everything down, marked the date, and congratulated them on such a beautiful decision. The day before the wedding, we met as planned so they could give me the flowers. A young couple approached my taxi, wearing masks, so I could only see their eyes. They looked happy. Inside a box, they gave me eight small bouquets of white and pink flowers.

Both my colleague and I got up very early that morning. We wanted to make the cars perfect and tie the bouquets to the doors. We put on shirts and jackets to provide better service on such an important and unique day for the couple. We first went to pick up the guests from the indicated location. They were all in a group waiting; in a man’s arms was a small child who we seated in the safety seat.

We got up very early that morning. We wanted to make the cars perfect and tie the bouquets to the doors.

I headed to the Vilassar Town Hall. The passengers, wedding guests, slowly exited the vehicle and lined up to enter the Town Hall to take their seats and wait for the couple. In truth, they didn’t take long to arrive. I saw my colleague arrive in his white Tesla adorned with flowers, parking right at the entrance. First, the groom got out, spending a few seconds buttoning his jacket properly, and then, with my colleague’s help, the bride emerged, beautiful in white.

We stayed outside, talking and waiting for the ceremony to end. Afterward, we saw them take many photos to remember the moment forever, and they asked to take pictures with our vehicles, which were specially decorated for the occasion.

The photo session was long, but we waited patiently in our vehicles so as not to interrupt any moment of the couple or the family. Once the session ended, we took them to the requested restaurant. I dropped them off as close to the entrance as possible. My colleague turned his taxi around and waved goodbye. I watched him leave, as his reservation for the wedding had ended.

It was a different but very beautiful and unique celebration. The return to the homes was filled with laughter, conversations, and a few songs to liven up the journey. As I said, we had emerged from a very difficult and tragic time for many families, so I’m glad to share this experience of how I was able to help make a couple happy simply by taking them to get married.

My Experience on the Route to the Hospital Sant Joan de Déu

I was returning to Vilassar after dropping off a client in Mataró. I enjoyed the trip because it was with someone who loved telling jokes and made me laugh more than once; he had a great way of telling them. I turned onto the street and received a call. The woman on the other end sounded very nervous and asked me to head to her street as quickly as possible because her sister had gone into labor, and although she thought she could handle it, she was too nervous to drive and take her to the hospital.

It took me just a few minutes to arrive. I found a pregnant woman bent forward, leaning against a car and screaming in pain. Another woman was running out of a building with a large bag in her hand and seemed nervous. She approached the pregnant woman, clearly wanting to help but not knowing how, so I parked the taxi as best I could and approached both women, ready to help in any way possible.

They explained that they needed to go to Hospital Sant Joan de Déu, but the contractions were getting stronger and her sister was struggling to get into the car. The young woman’s husband was working and, although they had informed him of what was happening, he had not yet arrived.

I moved my taxi right next to the young woman so she wouldn’t have to walk much. We helped her into the back seat. Her sister ran around the other side of the taxi and got in without hesitation. Before getting back into the taxi, I noticed they had left a large cloth bag on the ground. I figured it contained the things the pregnant woman would need at the hospital and that, amidst all the chaos, they had forgotten to grab it.

I put the bag in my vehicle’s trunk and confirmed with them again which hospital we were going to. I didn’t want to make a mistake and take them to a different one. They both nodded, and without further delay, I started the taxi.

I asked their names to create some closeness with my passengers. It was an intense moment, and I wanted to know them to help calm them. Their names were Marta and María. As the contractions returned, I heard Marta calling her brother-in-law to inform him that they were no longer at home, that a taxi driver had come by and was taking them to the hospital. She repeated several times that she was nervous and that her sister was having very frequent contractions. She asked him to get there as quickly as possible.

She hung up and, looking at me through the rearview mirror, told me he was already on his way to the hospital. Her sister screamed again. I took out a white handkerchief and waved it out the car window as I headed to the hospital as quickly as possible.

“Is this your first baby?” I asked to create some conversation and calm the nerves.

“Yes!” María shouted between contractions. I looked through the rearview mirror and saw her with her eyes closed, in pain, her head thrown back.

Her sister held her hand and tried to calm her by breathing deeply with her. The calm came when the contraction passed.

Marta explained that her sister had been having contractions for several hours. She had felt them in the morning, very spaced out, but didn’t think much of it because it was her first baby and they often say the first takes a long time to arrive. By mid-afternoon, she had informed her sister that the contractions were getting more intense, and since they lived close to each other, she went to her house so she wouldn’t be alone.

And there we were, living a movie-like moment. Even now, when I remember it, it’s hard to assimilate everything that happened in such a short time, and it’s been several years since it happened.

Even now, when I remember it, it’s hard to assimilate everything that happened in such a short time

We arrived at the hospital. It’s funny because it felt like one of the fastest trips I’ve ever made. Finally, I parked the car at the emergency entrance and saw a young man running towards us. It was the husband, who managed to arrive in time and came to help her out. I opened the taxi door, went to the trunk to get the bag, and gave it to the sister of the woman in labor.

In a few seconds, or so it seemed because everything was happening so quickly, I saw Marta enter the hospital and soon after come out accompanied by an orderly with a wheelchair. They all entered the hospital, the doors closed, and I got back in my taxi to continue, unable to avoid wishing them all the best.

The next day, I received a call. It was Marta, thanking me again and telling me everything went well, that both mother and baby were perfectly fine. I couldn’t help but feel happy for them. Since that day, we now have two clients who always contact us for any destination; they’re like family.

My Personal Experience on the Barcelona Route

One of the most important aspects of being a taxi driver is the closeness and communication we must have with our passengers. While they are in our taxi using our service, we like to show concern for them so that the journey is as pleasant as possible for each of our customers.

Today, something happened that I would love to share: I took a family from Libya who were visiting Barcelona for the first time. It was clear that they were very happy with the trip, especially the three children traveling with the couple.

As can happen to all of us when visiting another country, despite our planning and efforts to do things right, they had booked the wrong hotel and ended up in one farther away than they had anticipated.

Immediately, I could see the concern on both the father’s and the mother’s faces, as they had not planned to stay so far from the city and needed a new place to stay, but they didn’t know where to start. Those of you who know Barcelona know that it is a very large city, with lots of people and many options. When you are offered so many possibilities, it is easy to feel overwhelmed and not know which is the best choice.

The children, unaware of the problem that had just arisen, continued happily looking out the taxi window at the tall buildings and streets crowded with cars.

I couldn’t just leave the family alone in Barcelona and change my sign to “Free” knowing that they didn’t know where to start their search for new accommodation, so once I had parked the taxi, I took out my phone and opened the translator.

I started writing in Spanish what I wanted to say to them, and the translator translated it so they could understand me. The first thing I wanted to convey was calm and that I would help them as much as possible until they found new accommodation.

Honestly, I don’t know if the translator was translating everything correctly, but I want to trust that it was, as the family seemed to understand me correctly.

I began to browse the various accommodation websites I knew, and soon I found some options that suited the couple, which encouraged me to call directly and speak in Spanish to facilitate and eliminate any language barriers.

I began to browse the various accommodation websites I knew, and soon I found some options

I felt happy to help the family, and we quickly headed to the new address provided to pick up the keys. There was quite a bit of traffic, as is usual in Barcelona, but that didn’t worry me. I knew we would soon arrive at our destination, and the family from Libya could start their vacation in Barcelona and enjoy it without worries.

Once we reached our destination, I accompanied them to pick up the keys. The payment had already been made, so there was no problem there. The family went to see the apartment and came out very grateful for the help I had offered.

Before continuing with their journey, since they were new to the city, I recommended some interesting places to visit with their children and a few restaurants that, in my opinion, they would surely like.

As I mentioned at the beginning, it is very important to be close to our passengers. Many times, they are people who do not know our country and need a bit of help, recommendations, and empathy to continue with a satisfying trip and a pleasant memory of the hospitality they received.

Definitely, the translator was key. I wish them a happy stay!